Frequently asked questions.

If you've previously purchased a subscription and it's not showing up, restoring it is quick.

1. Open the app and go to the Paywall screen.
2. Tap the Restore Purchase button.
3. Your subscription will be verified and restored automatically.

Make sure you're signed into the same Apple ID or Google account used for the original purchase. If it still doesn't work, email us at support@zaps.gg with your purchase details.

Payment was deducted but premium isn't active. This can happen due to a flaky internet connection during purchase, or payment still being processed.

If Zaps is not showing in your App Store / Play Store subscriptions: payments can take 1–3 days (sometimes longer) to reflect with your bank. Wait a bit and check again later.

If Zaps is showing in your subscriptions list: restart the app a couple of times on a stable connection.

Still not working? Email support@zaps.gg with your profile link and transaction details — we'll sort it out.

Make sure you're logged in with the same Apple or Google account used for the original purchase, and that you're signed into the same Zaps profile in the app.

If you still can't access premium features, email support@zaps.gg with your profile and purchase info.

No — you'll retain access until the end of your current billing cycle. For example, if your plan ends on the 20th, you can use premium features until then.

Yes. Apple and Google both allow switching plans. Go to your subscriptions list, select Zaps, then choose the new plan. The new plan activates immediately or at the end of the current billing cycle, depending on store policy.

1. Open your Zaps profile and tap the menu (⋯) in the top right.
2. Tap Manage subscriptions.
3. Under your current plan, tap the Manage option.
4. You'll be taken to your App Store / Play Store subscription page.
5. Select Cancel Subscription.

You can also go directly to the App Store or Play Store and cancel from there.

It depends where you subscribed.

Subscribed on our website? Purchases there are sold by Paddle, our authorised reseller. Request a refund using the View receipt link in your order confirmation email, at paddle.net, or by emailing support@zaps.gg. Requests submitted within 14 days of your transaction date are considered on a discretionary basis, and you may have a longer statutory right depending on where you live — our Refund & Cancellation Policy has the detail.

Subscribed in the app? Apple or Google took the payment, so their refund process applies rather than ours.

• iOS users: Request a refund from Apple
• Android users: Request a refund from Google

If you have trouble, email us at support@zaps.gg — we'll do our best to help.

Double charges can happen due to delays or glitches. First, check whether you have two subscriptions running — one bought in the app and one bought on our website, or two under different Apple or Google accounts. If you do, cancel one using the steps above.

Then ask for a refund on the duplicate through whoever took that payment: Apple or Google Support for an in-app purchase, or the View receipt link in your order confirmation email for a website purchase.

You can also reach out to us at support@zaps.gg and we'll help you sort it out.