Terms of Use.

1. Who we are

Turnip Media Private Limited (“TMPL”, “Zaps”, “we”, “us”) operates the Zaps mobile app and the zaps.design website (together, the “Service”). Our registered address is HAL 2nd Stage, Indiranagar, Bengaluru 560038.

2. Accepting these terms

By accessing or using the Service, you agree to these Terms of Use (“Terms”). If you do not agree, do not use the Service.

3. Eligibility

You must be at least 13 years old to use Zaps, or older if the law where you live sets a higher minimum age for consenting to the processing of your own personal data.

4. Your account

You must provide accurate information when creating an account and keep it up to date. You are responsible for keeping your credentials secure and for all activity that takes place under your account. Notify us immediately at support@zaps.gg if you suspect unauthorised use.

5. Licence to use Zaps, and what you may not do

We grant you a non-exclusive, non-transferable, non-sublicensable and revocable licence to use the Service on your own devices, subject to these Terms and to the usage rules of the Apple App Store and Google Play.

You may not:

• resell, sublicense or otherwise transfer access to the Service;
• copy, decompile or reverse-engineer the Service;
• benchmark the Service;
• build a product that competes with the Service;
• introduce malicious code into the Service;
• use a VPN or similar tool to circumvent regional pricing;
• scrape or data-mine the Service or its content for any purpose, including AI or machine-learning training;
• circumvent any access restriction we put in place.

6. Subscriptions and billing

There are two ways to subscribe to Zaps: in-app purchase through the Apple App Store or Google Play, and checkout on our website. Which route you used determines who took your payment, who can refund it, and where you cancel. Our Refund & Cancellation Policy covers both in detail.

In-app purchases through the App Store or Google Play

Apple or Google takes the payment, and your subscription is governed by your account with them as well as by these Terms. Subscriptions renew automatically at the end of each billing cycle unless cancelled at least 24 hours before the renewal date. The App Store and the Play Store issue renewal notices and receipts for these purchases; we do not send them.

Cancel through your App Store or Play Store account settings. Cancellation takes effect at the end of your current billing cycle and you keep access to paid features until then.

Refunds for in-app purchases are issued by Apple or Google, not by us. Request one from them directly; our Refund & Cancellation Policy links to both.

Purchases on our website

Purchases on our website are sold by Paddle, our authorised reseller and merchant of record. Paddle takes the payment, appears on your statement, issues your receipt, and is responsible for collecting and remitting any applicable sales tax, VAT or GST. Refunds for these purchases are issued by Paddle.

Your contract of sale for these purchases is with Paddle.com Inc. if you are in the United States, Paddle.com (Canada) Ltd if you are in Canada, or Paddle.com Market Ltd (registered in England and Wales, company number 8172165, 30 Old Bailey, London EC4M 7AU) if you are anywhere else. The Paddle Buyer Terms govern that sale and set out which entity applies to you.

If Paddle checkout is unavailable, we may take the payment through Stripe as a backup instead. On those purchases Turnip Media Private Limited is the merchant of record, which means we appear on your statement and we issue any refund directly. Stripe handles your card details; we never receive or store your full card number.

The same refund terms apply whichever of the two routes took your payment, and your receipt records which one it was.

The price, the currency and any applicable taxes are shown at checkout before you pay, and your receipt records what you were charged. Prices may differ between countries.

Subscriptions bought on our website renew automatically at the end of each billing cycle until you cancel. You can cancel at any time in your account settings, or through the Manage subscription link in your order confirmation email; cancellation takes effect at the end of your current billing cycle and you keep access until then. Refunds are handled under our Refund & Cancellation Policy, which sets out your statutory cancellation rights, the 14-day discretionary refund window, and how long a refund takes.

If you pay with a card issued in India, Reserve Bank of India rules require a one-time mandate to be registered for recurring payments, authenticated when you set it up. Your bank will notify you before a recurring charge and can let you opt out of it, and charges above the regulatory threshold require you to authenticate each time. If a mandate or an authentication fails, the renewal will not go through and your access to paid features may pause until it is completed.

Applying to both routes

Free trials convert automatically to a paid subscription unless cancelled at least 24 hours before the trial ends. If we increase the price of a subscription, the new price takes effect at your next renewal or 30 days after we notify you, whichever is later. Fees already paid are not refunded on cancellation, except where applicable law requires otherwise, as set out in section 15, or where a refund is issued under our Refund & Cancellation Policy — which includes a statutory withdrawal right in some countries and a discretionary refund window of 14 days from your transaction date. By subscribing, you consent to receive billing-related communications from us, such as receipts and notices about your subscription.

7. Your content and the licence you grant us

You keep every right you have in the work you create. So that we can store your saved work and make it available to you across your devices, and so that Zaps can operate, promote and improve itself, you grant Turnip Media Private Limited a perpetual, worldwide, non-exclusive, royalty-free, sublicensable and transferable licence to host, store, reproduce, adapt, reformat, publish, translate, create derivative works of, distribute and display that work, in any media. You confirm you hold the rights needed to grant this.

We will not make work you have not published or shared visible to other people. What actually uploads to our servers, and what we do with it, is governed by our Privacy Policy.

8. Content you publish or share

You are responsible for holding all rights necessary in anything you publish or share through the Service, including any consents and releases needed for identifiable people who appear in it. This applies whether you are sharing a template with someone else or publishing finished work. Zaps may remove content that breaches these Terms.

9. Templates, fonts, stickers, filters and stock assets

Two tiers

Zaps assets come in two tiers: free assets, and subscription assets available with an active subscription. Where a single export mixes assets from both tiers, the more restrictive tier governs the whole export.

When the licence applies

The licence to an asset applies on export, on a per-asset basis. Free assets may be exported at no cost; subscription assets may be exported only while you hold an active subscription.

What you may do

Once exported, you may use the assets in:

• social media posts and profile images;
• advertising and promotional material;
• printed matter, packaging, brochures and cards;
• presentations;
• video;
• online publications;
• prints and posters, including for resale, with no limit on reproduction quantity.

What you may not do

You may not:

• extract, redistribute, resell, rent, sub-license or transfer the assets themselves;
• use an asset as part of a trade mark, business name or service mark, except for fonts;
• remove any copyright or proprietary notice from an asset;
• use an asset standalone on a print-on-demand storefront;
• compete with Zaps, including by offering the assets for download or sale;
• incorporate an asset into something else in a way that lets a third party extract it as a file;
• present an asset as your own creation;
• use the assets for machine-learning or AI training, or for any technology intended to identify natural persons.

Fonts

Fonts may be used only within Zaps or as an integrated part of a design you export. They may not be installed elsewhere, extracted, modified or converted, and no attempt may be made to reach the underlying font source.

Client work

A finished design may be delivered to one client, provided there is a written agreement binding that client to these Terms and you remain liable for the client’s compliance with them. The underlying assets themselves may not be transferred to the client.

No releases

Zaps provides no model or property releases and grants no rights in names, likenesses, trade marks, trade dress, logos, or works of art or architecture that appear in stock assets. Determining whether a release is needed for your intended use, and obtaining it, is your responsibility.

AI-generated library assets

Where the Zaps library contains AI-generated assets, they are labelled as AI-generated and carry the licence of the tier they sit in, on the same terms as any other asset in that tier.

Termination ends asset rights

If we terminate your access for a violation of these Terms, your rights in Zaps-supplied assets end. You must stop using assets obtained from Zaps and delete them from your systems.

If someone claims infringement

If someone claims that an asset infringes their rights, stop using it immediately at your own expense, delete it from your systems, ensure any clients and printers do the same, and notify us at support@zaps.gg.

10. Audio you import

Zaps does not supply music or other audio. If you import audio into the Service, you warrant that you hold the rights needed to use it and are responsible for any claim arising from that audio.

11. AI features

Input and Output

Input is what you upload or type into an AI feature; Output is what the feature produces. You warrant that you hold all rights needed in your Input, and you are responsible for making sure your Input and Output comply with these Terms before you use or share them.

Who owns Output

You own your Output, except where it modifies or incorporates a Zaps-supplied asset, which stays subject to section 9. For example, using AI to edit a Zaps stock photo does not give you ownership of that photo; generating a carousel that includes a Zaps asset gives you the carousel as a whole, but not the individual asset within it.

Output may not be unique

Other users may receive Output that is similar or identical to yours, and your ownership of your Output does not extend to anyone else’s.

Output is your content

Output is your content for the purposes of section 7.

Usage limits

Rate, fair-use and volume limits on AI features are operational controls, not fixed entitlements, and may change to protect performance, fairness, security or reliability. Hitting a limit may mean slowdowns or pauses until it resets.

What you may not do with AI features

You may not:

• pass Output off as human-made;
• strip provenance or metadata tags that Zaps attaches to AI Output;
• produce legal, medical or financial advice without review by a qualified professional;
• generate malware or spam;
• build fully-automated, legally-binding decision-making on top of AI features;
• attempt to bypass safety features or content protections.

No warranty

Output is machine-generated, unverified by Zaps, and does not represent our views. We give no warranty as to its accuracy, completeness or reliability. You are solely responsible for judging whether Output is fit for your use, particularly commercial use.

Technology providers and training

Some AI features run via third-party technology providers, who process your Input solely to deliver the feature. We never train models on user content. See our Privacy Policy for more.

12. Acceptable use

You will not use the Service to:

• post or transmit content that is unlawful, infringing, obscene, harassing, hateful or discriminatory, or that is deceptive;
• create, upload, publish or share sexually explicit content involving a minor, or any content that sexualises a minor;
• impersonate another person or entity;
• harvest other users’ data;
• access the Service through automated means;
• interfere with the operation of the Service.

13. Copyright and takedown

If you believe content on the Service infringes your copyright, notify our Grievance Officer using the details on our Contact page. If a user’s content is removed on more than two infringement notices we have accepted and acted on, we may terminate their account as a repeat infringer. Notices we receive but do not accept do not count toward that threshold.

14. Our intellectual property

Zaps owns the Service and all software, design, trade marks and other assets that make it up, excluding your content. Any feedback, suggestions or feature requests you give us are assigned to Zaps, and we may use them without any obligation to you.

15. Changes to the Service

We may add, change or remove features at any time. If we discontinue a paid feature partway through your subscription period, we will substitute a materially similar feature or refund you pro-rata for the remaining period.

16. Suspension and termination

We may suspend or terminate your access to the Service for violating these Terms or for risk to the Service or its users. You may export your work before termination. Work you have already shared stays available within the shared item itself. A user banned for a violation of these Terms may not open a new account.

17. Disclaimers

The Service is provided “as is” and “as available”. We do not warrant that the Service will be uninterrupted or error-free, and we do not warrant that your data will be preserved without loss. Despite the cross-device availability the Service aims for, you should keep your own copies of any work that matters to you.

18. Limitation of liability

To the maximum extent permitted by law, neither party’s aggregate liability to the other arising out of these Terms exceeds the fees you paid us for the Service in the twelve months preceding the claim. We will not be liable for consequential, incidental, indirect or special damages. This cap does not apply to your indemnity obligations under section 19 or to a breach of section 5. Nothing in this section limits any right you have under law that cannot be waived.

19. Indemnity

You will indemnify Turnip Media Private Limited against claims arising from your content or your breach of these Terms.

20. Governing law and disputes

These Terms are governed by the laws of India. If a dispute arises, the parties will first consult in good faith for fifteen days. If it remains unresolved, it will be referred to a sole arbitrator under the Arbitration and Conciliation Act, 1996, with the seat of arbitration in Bangalore and proceedings conducted in English. The parties share the costs of arbitration equally. Subject to this arbitration clause, the courts of Bangalore have exclusive jurisdiction over any dispute. No claim arising out of these Terms may be brought more than one year after it arose.

21. Apple and Google

Apple and its subsidiaries are third-party beneficiaries of these Terms and are entitled to enforce them. As between us and Apple or Google, Turnip Media Private Limited — not Apple or Google — is solely responsible for the app, its maintenance and support, any product-liability claims, any claim that the app fails to conform to a legal or regulatory requirement, and any intellectual-property claim relating to the app. Google is not liable to you under these Terms. You warrant that you are not located in a country subject to a government embargo, and that you are not on any government list of prohibited or restricted parties.

22. General

These Terms, together with our Privacy Policy, which is incorporated into and forms part of them, are the entire agreement between you and Zaps regarding the Service. The clauses that by their nature survive termination — the licence you grant us in your content (section 7), asset licensing (section 9), our intellectual property (section 14), disclaimers (section 17), limitation of liability (section 18), indemnity (section 19) and governing law and disputes (section 20) — remain in effect after these Terms end. If any provision is found unenforceable, the rest remain in effect. Our failure to enforce a provision is not a waiver of it. Nothing in these Terms creates an agency, partnership or joint venture between you and Zaps. We will send notices to the email address on your account.

23. Contact

Questions about these Terms: support@zaps.gg

Grievance Officer: support@zaps.gg. We respond to grievances within one month.

Registered address: Turnip Media Private Limited, HAL 2nd Stage, Indiranagar, Bengaluru 560038.