Refund & Cancellation Policy.

1. Are Zaps subscriptions refundable?

Zaps subscriptions are generally not refundable. That said, we read every refund request and we will often help depending on the circumstances, so if something has gone wrong please write to us rather than assuming the answer is no.

Where the consumer law that applies to you gives you a right to a refund, that right stands regardless of anything in this policy.

2. When we do refund

We will refund you in these situations:

• Where the law that applies to you requires it.
• If we stop offering a paid feature you are subscribed to part-way through your billing period, we will either provide something materially similar or refund the unused part of what you paid.
• If your subscription ends because we failed to provide the Service, we will refund the unused part of what you paid.
• If you were charged twice for the same period, or charged for something you did not authorise.

We do not normally refund a period you have already used the paid features for, and we do not refund where we have ended your subscription because you broke our Terms of Use.

3. How to request a refund

Email [email protected] and tell us:

• the email address on your Zaps account
• the date and amount of the charge
• the transaction or receipt reference, if you have it
• why you are asking

We aim to reply within 3 business days and will tell you either way.

4. How long a refund takes

Once we approve a refund we initiate it straight away. It then usually takes 7 to 10 business days to appear on your statement, depending on your bank or card issuer.

That final step is controlled by your bank rather than by us. We will confirm by email once we have initiated the refund, so you have a record of the date.

5. Cancelling your subscription

If you subscribed through our website, you can cancel at any time in your account settings. Cancellation takes effect at the end of your current billing period. You keep access to paid features until then, and the period you are already in is not refunded except in the situations in section 2.

Cancelling stops future charges. It does not delete your account or your work — see our Privacy Policy for how deletion works.

6. Subscriptions bought through the App Store or Google Play

If you subscribed inside the Zaps app, Apple or Google handled the payment, and refunds for those purchases are theirs to issue, not ours. Request one from Apple or Google directly, and cancel through your App Store or Play Store subscription settings.

If you get stuck with either of them, email [email protected] and we will do what we can to help.

7. Delivery

Zaps is a digital service. There is nothing to ship and nothing to return. When your payment is confirmed, the paid features are enabled on your account immediately. If they are not, contact us and we will fix it or refund you.

8. Prices, currency and taxes

The price, the currency and any taxes that apply are shown at checkout before you pay, and your receipt records what you were charged. Prices may differ between countries.

9. Questions or a complaint

For anything about a charge, a refund or a cancellation, email [email protected].

If you are not satisfied with how we have handled it, you can escalate to our Grievance Officer, Pooja Dubey, at [email protected]. We respond to grievances within one month.

Turnip Media Private Limited, 362, 7th Main, HAL 2nd Stage, Indiranagar, Bengaluru 560038, Karnataka, India.